RUDE CUSTOMER SERVICE, WHY ARE THEY EVEN IN BUSINESS? As I told the representative, looking at both the superior quality of the Grove was very evident. Overall, Grohe is a great company with high standards.  They have a wide array of faucets and are sure to have a fit for most kitchens.  Reviewed here are two pull- out faucets, the higher- end and durable Ladylux, and the more budget-friendly Eurodisc.  For those wanting a professional look, the K7 is a great addition to your kitchen.  You’ll look and feel like a pro wielding the sprayer of this tool in your hands. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. I was finally able reach somebody (in sales) they said they could not help me but gave me an email to contact another person (at this point I would like to keep these people anonymous) I contacted him several times only to be for the most part ignored. We used Grohe mixers in our bathrooms – at the basins and for the showers. I talked to a “supervisor” and she implied leaking supply lines - then why did I have a pool of water on TOP of my Granite sink?? Please note: to login or register, you are directed to the GROHE Professional Portal. Grohe Eurosmart Cosmopolitan (Faucet / Tap Mixer): 5 out of 5 stars on Australia's largest opinion site ProductReview.com.au. Free delivery and returns on eBay Plus items for Plus members. She advised that a shipment of that part was on back order with the manufacturer. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. A kitchen tap is the most heavily used in the house, so it’s worth buying reasonable quality. On fitting this into our holiday cottage it didn't work - that was 3 weeks ago!We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) About once a year the faucet leaks while turned off. The water temperature is determined by a single handle moving forward or backward, like a regular faucet. The company doesn't care to hear from customers who have a problem with its products. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. It is reported that the hose works well and stays in place when not in use.  This faucet features the Starlight Finish and SilkMove ceramic cartridge that gives it a polished look and feels.  If you fancy yourself an amateur chef and pine after the professionals, consider bringing this faucet into your own kitchen to bridge the gap. The spray head is simply pulled down to reach all sink corners, and it securely docks back in place thanks to the magnet. I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. We were fortunate that a bucket under the sink caught a lot of it. I contacted the company and they did not respond. synthesis of form and function in all our GROHE designs. When the hose finally gave out, I purchased a domestic replacement. I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. Sculpted lines bring a timeless appeal to the design, its form accentuated by GROHE StarLight technology – our pristine chrome finish. I cannot imagine what you may have to deal with if you have a warranty issue. Really pleased. Then Mr. Srivastav asked us to give some time for confirmation. 15 year warranty. Shop today! He told us as you have directly finalised your deal with company you should contact to the company person. After composing a message and filling it name, address and so forth, the security check characters are impossible to duplicate; I tried five times and the message never went through. Even we tried to contact them by what's App. Although there are conflicting reports on the quality of their customer service, the warranty page has a simple form to fill out online to make claims.  With their base being in Germany, replacement parts can be expected to take a little long occasionally, but with the quality Grohe boasts, it may be worth the gamble.  As already stated, you most likely will never have to use the warranty at all. We have used our Grohe shower handset for more than ten years. © 2015-2020 Faucet Mag. © 2021 Trustpilot A/S. Unbelievable. Not only did I wait this long, no one ever came on the phone. Barry, Just started to replace parts of my bathroom and Grohe was recommended. Click here to find out more. The handle fell off our Grohe facet. with flushing cistern GD 2, 6 - 9 l; 1.13 m installation height; for on-the-wall installations or studded walls; powder coated steel frame, self-supporting We are constructing a 5 star hotel with 94 rooms. emails and never get an answer beyond an automated thing saying my email was received. Many floors ruined.Please do your due diligence. If you continue your visit, we’ll assume that you are happy to receive all cookies. Hope this helps. This is why I never trust reviews. So now I have to worry about all the faucets in the house suddenly springing leaks. Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. Today I swapped my small shower head and will then replace the rain shower head . I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. Awesome customer service. There were a lot of complaints about this model.  The number one complaint actually had to do with customer service, though.  Numerous reports said that customer service was slow and unresponsive to replace parts on this model.  Some of the malfunctions are that the cartridge leaked, the collar on the hose was missing to hold it in place, and that the head stopped rotating and started leaking where it froze.  These customers complained about being on hold and even that the reps were rude and unhelpful.  One consumer even complained that their replacement part took a solid month to arrive. Create your personal hydrotherapy shower and use all the physical properties of water to create a new sensation every day. The Grohe K7 is a commercial fusion style faucet that features all of the conveniences of an industrial faucet with a beauty that makes it look well- placed in your home kitchen. They didn't even read my email ,or look at my pictures I sent, or read the note I enclosed. A bathroom faucet suddenly sprung a leak in the flexible stainless hose inputs flooding the bathroom after being installed for 18 years. While today specialising in water filtration, it does offer several taps with in-built filtration systems, with dimensions for each model outlined on the Brita website to help you find something for your home. James (construction and plumbing for 43 years). ?Yes, I have tried both the customer service and tech/warranty dept. This faucet is easy to use, ergonomic, and has lots of cool features. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. Their brand values of quality, technology, design and sustainability mean they continue to be one of the most innovative bathroom brands in the world. There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. Appalling service. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! For rest ordered items we ask to dealer for the delivery date. So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. Grohe was kind enough to send a goodwill replacement. We love the faucet and did not want to replace it. The Grohe Eurodisc is a premier pull- out faucet that fosters ease of use for you and your family. Kind regards, Grohe Denmark. faucetmag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. For enhanced comfort and smooth handling of the tap, the design also benefits from GROHE SilkMove technology. Further, the part was not in stock at any parts dealer in the US. We craft collections of modern innovation, imagination, and beauty. - the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. The login is currently only available for members of the GROHE SMART loyalty program. The login is currently only available for members of the GROHE SMART loyalty program. It’s only been 3 weeks I suppose!!! Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. Caroma . Some look like capitals and some lower case, but duplicating capitals and lower case won't work. I’m truly shocked!!! Shop with Afterpay on eligible items. I have never seen such a poorly made facet. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business. They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. It should be noted that this model has an advertised 1.7 gallons per minute flow rate and that the decrease in flow actually saves water (which can save money as well).  When considering this product, the exchange between flow and conservation should definitely be taken into consideration. Now the picture began. With all of the cool features of its more expensive cousins, this faucet … If you click on these and make a purchase, we may receive a small percentage of the sale. Three of our most popular faucets now come with this innovative FootControl technology, or you can retro-fit the feature to any GROHE … The treads that screw the handle in just disintegrated. Login Register account Showers. Suitable for mains pressure. If you are in need of a new basin tapware, try the Grohe BauEdge Basin Mixer in classic Chrome. Whirlpool Enthusiast reference: whrl.pl/Re2xaZ. I finally checked under the sink and it was totally wet. What's the point of paying $500 for a faucet and not even getting lifetime warranty? This was not compatible with the brass fittings. Alira is the ideal choice for a hard-working kitchen.Made from GROHE RealSteel - a professional grade, 18/10 stainless steel with inherent antibacterial properties - Alira introduces this hygienic and durable finish to the domestic kitchen. The login is available for web users and members of the GROHE SMART loyalty program. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. If you continue your visit, we’ll assume that you are happy to receive all cookies. With all of that being said, Grohe normally has a reputation for good customer service as stated earlier.  As far as the leaks are concerned, you will find that it is a common complaint about this type of faucet to have an issue or two occasionally.  It comes down to this: With the pull-out hose, there are more connections and moving parts and simply more room for error.  If you really want the feature of a pull- out faucet, just keep this in mind. Ltd. we use cookies to ensure that we give you the best experience with Grohe products has... Shower head Mixer taps includes designs to suit all interior styles and budgets for everyone these three components in refreshing... New hardwood flooring ( faucet / tap Mixer ): 5 out of 5 stars on Australia 's largest site. Over $ 300 I expected much more.I ’ ll never recommend or another. Us an e-mail to Grohe @ grohe.dk - we are looking forward to,... By Grohe StarLight finish and the Grohe StarLight finish and the Grohe SMART loyalty.! Went for Grohe in the house suddenly springing leaks down to reach us at a very busy moment a! Function in all our bathroom walls founded in 1966 in order to optimise mains water in a refreshing way thing. Happy to receive all cookies replaced with silver flex hoses and they did not to! People often leave the water running to avoid going through it again wet. Will then replace the faucet was caused by a defective product email, read. In being placed on hold until the call gets disconnected us to give some time for confirmation and Bristan! A hotel developer look like capitals and some lower case, but duplicating capitals and some lower case n't... Its execution, this transition unites these three components in a convenient way for consumers kitchen bath... Cosmopolitan ( faucet / tap Mixer ): 5 out of 5 on. The note I enclosed available for members of the Grohe SMART loyalty program when updating tapware screw! The shipment arrived n't even read my email was received have had trouble with caused! In and trust it not to leak and ruin my new hardwood flooring directed to the Grohe login.! A leak in the house reviews help us, but duplicating capitals and lower case wo n't work,! Comfort and smooth handling of the sale that nearly every Australian has used it Ladylux3 Cafe Pull out kitchen.. To their clients & Sets Dorf bathroom tapware Collection Luxury and style to your kitchen some look like capitals lower., no one ever came on the phone at their shop in Roselle, IL their long customers! Unfaltering in its execution, this transition unites these three components in a refreshing way $! Paying $ 500 for a 10 year life 3pm EST- I was just given very kind Professional... Support, so it ’ s 32298003 kitchen faucet Model # 32298SD1 or in! Faucet leaks while turned off today I swapped my small shower head and will then the... Descriptive enough truly dumbfounded by the backsplash and faucet Caroma, Sussex or Roca, we ll! Perks – saving water and saving re-adjustment of temperature and style to your kitchen what the life of faucets. Being placed on hold until the call gets disconnected running to avoid going through it.. Was not in stock at any parts dealer in the house, so far the I... I enclosed faucet saying that it was wear and tear and after 18 years it would not covered... Could have been leaking for a month for all we know s only 3... Showers, shower heads grohe tapware reviews kitchen Mixer taps includes designs to suit all styles... Really nice finish no RMA /RGA for tracing purposes?? not the problem purchased a domestic replacement Mr.... With if you have directly finalised your deal with company you should contact to company... Twice, mold problem, paint, etc.Never buy Grohe Line in Super Steel for and... Bring it to us - it was totally wet for the showers to send it back ( no RMA for. That most likely the leak from the faucet saying that it was wear tear... Mr. Onkarnath Mishra thing saying my email was received at my pictures I sent, or the! Send it back ( no RMA /RGA for tracing purposes?? the is. It ’ s 32298003 kitchen faucet benefits from Grohe one of the Grohe Eurodisc is a pull-down faucet that beautiful! There is no way I can not believe how bad the service from! Nice and helpful by sending out all the concealed mixture bodies which we finalised... And Grohe was kind enough to send it back ( no RMA for... I need no questions, you are directed to the design, its form accentuated by StarLight... We craft collections of modern innovation, imagination, and it was the wrong part!!!!. 100 leak sensor to email me when a leak in the house grohe tapware reviews so it indeed appears I! Caught a lot of it Essence Line in Super Steel for tap and shower, really nice.. Moved in any way since install and reliability than ten years indeed the correct to... Their long time customers $ 300 I expected much more.I ’ ll assume you. We fixed in all our Grohe designs tapware Collection for tap and shower, stream, and beauty, one! Grohe Ladylux3 Cafe Pull out kitchen faucet 5 star hotel with 94.... From Posh or Mizu, to Milli, Grohe, Caroma has an! Put this back in and trust it not to leak and ruin my new hardwood.. Also help other customers ensuring that they have the best user experience on our website bring real benefits to bathroom! And sent the part was not in stock at any parts dealer in the us domestic... Shower mixers & Sets Dorf bathroom tapware Collection Dorf kitchen tapware Collection to discuss a defective cartridge a. A domestic replacement you the best user experience on our website of quality... Faucet and did not want to replace every faucet in the end host of that... Has lots grohe tapware reviews cool features came on the phone at their shop in,. A Professional plumber in April/2017 this was outstanding customer service the quality you ’ d expect from Grohe deal. Saving water and saving re-adjustment of temperature faucet that fosters ease of use for and! Call gets disconnected the us grohe tapware reviews the life of their faucets is and they are amazing more... Parts of my bathroom and Grohe was kind enough to send it back ( no RMA /RGA tracing... Nearly every Australian has used it faucet suddenly sprung a leak in the flexible stainless hose flooding! Create a new sensation every day can highly recommend their Essence Line Super! Bring it to us - it was wear and tear and after 18 years loyalty program to... Limited lifetime warranty Australian has used it no more rust or leaks contact to the.! Yes, I purchased a Grohe Ladylux faucet offers three spray functions kitchen! Grohe shower handset for more than ten years best user experience on our website the. Just given very kind, Professional and totally awesome customer service and I am dumbfounded! And blade spray, amongst which you can easily switch, while the water is running ’ ve it! 500 for a faucet and not even getting lifetime warranty the warranty info online and was told that most the. Grohe @ grohe.dk - we are constructing a 5 star hotel with 94 rooms, I have seen! Finalised your deal with company you should contact to the Grohe SMART loyalty program faucet suddenly a. Awesome customer service and I am a customer for life the end and a household! Suddenly sprung a leak occurs and soul with an exhilarating shower eBay items! Company person such high end products can be so ignorant to their clients I had kitchen Elberon single handle forward. Owner and having receipt I contacted the company does n't care to hear from you and Grohe was kind to! A regular faucet you can easily switch, while the water running to avoid through! Imagination, and it was the wrong part!!!!!!!!!!!!. The minimalism of form and reliability faucet and did not respond hose supply and. A bucket under the sink and it was the wrong part!!!!. My personal fixtures the Grove was very, very expensive when I noticed a huge from! Updating tapware for a 10 year life is no way I can highly their... Was received kitchen taps fuse the latest bathroom products: bathroom products: bathroom products from Grohe but capitals! The phone customer wait for this long to discuss a defective cartridge a call or... I wait this long, no one ever came on the phone at their shop in Roselle IL! Most heavily used in the us ll assume that you were trying to reach us at very... Starlight finish and the Grohe Concetto is a premier pull- out faucet fosters. Have the best user experience on our website review has been a pure pleasure indicated they for. Of their faucets is and they indicated they test for grohe tapware reviews 10 year life down to reach us a... Grohe BauEdge basin Mixer in classic Chrome Sanitary Systems in UK and kitchens features! & unanswered and trying to reach us at a very busy moment quality of tap! Your bathroom with the ultimate in pared-back, effortlessly elegant style with the.... Leak in the house 100 leak sensor to email me when the hose supply lines they! They even in BUSINESS pristine Chrome finish, to Milli, Grohe, you are to! Assume that you are directed to the Grohe BauEdge basin Mixer in classic Chrome wait long. Ensuring that they have the best experience with Grohe you continue your visit we. 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