The MF Scan Utility will be listed in the Recommended Software section at the top. The following error screen is displayed when the scanner is not connected to the computer. It may be necessary to resolve wireless router problems (e.g. The printer function works fine. The printer is connected to your computer or network before you install the printer driver. Confirm that the Enable bidirectional support box is checked for the selected driver. Uninstall and reinstall the driver and then reconnect the scanner. Restart Shell Hardware Detection. 2. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Cannot communicate with scanner for these reasons: - Scanner is turned off. Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. ; The supplied USB cable is for the scanner only. Solution If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. You can do this from a Windows PC or a Mac. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub. - Scanner is disconnected. (It is disconnected from LAN, if using on LAN.) If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options. Important. Wait for the device operation to finish, then scan. Then click the Software tab. From the Printer properties window, select the Ports tab. Learn which ports and programs are necessary for your computer and printer to communicate with each other. 145: Cannot communicate with scanner for these reasons: - Scanner is turned off. If you're using the MX922 on a network, you'll see a second MX920 series folder in this window. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources. … *1 *1: Functions and services may not be available in certain printers, countries or regions and enviroment. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. Click Select to the right and then click Download when it appears. If you’re getting Cannot communicate with scanner message on your Canon device, the issue might be related to your drivers. If the TWAIN driver is installed, you'll see two files for the MX922. Also, Try to connect on a different USB Port on your system and check scanner connected or not. Select OK to close the Printer properties window. Check the USB cable at ends. Check the cause of your problem according to the connection method. Please check and try again. 5. If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. 1. Confirm that the Enable bidirectional support box is checked for the selected driver. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. The printer driver is installed before you complete a needed upgrade to the computer's operating system. To see the signal strength, print a network configuration page. You may need to scroll to see all the entries. The scanner may not be recognized by the computer. Disconnect and reconnect the scanner. The Canon Camera Connect app links your Canon camera to your Apple or Android device. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Flat end (A): Connect (A) to the USB port on the computer. Low signal strength can cause communication issues. Open the Printer properties screen in Windows. If not checked, select the box, then If not checked, select the box, then select Apply. Select Canon XXX MP Drivers (where XXX is your model name), and then select Uninstall. To do this, press and hold the Windows  key and type R. In the Run box that appears, type twain_32 and click OK. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. Canon PRINT Inkjet/SELPHY is the print and scan app for PIXMA, MAXIFY and SELPHY from your iPad, iPhone or iPod touch. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Select your Operating System if it is not automatically detected from the provided drop-down menu. If the scanner is not listed in the application, the driver is not installed properly. It cannot be used for other devices. Connect the Type-C side to the scanner. wireless router), and smartphone/tablet.. The following screen is displayed after pressing [OK]. To remove your current printer, go to Control Panel > Programs and Features (or in Windows XP Add or Remove Programs). The MX920 series.ds file is the USB scanner driver. Learn how to troubleshoot the "Cannot communicate with the printer" error message. This article provides information on what to check if you experience a Cannot communicate with scanner error when attempting to scan with the PIXMA MX922. But when I want to scan a document, I open the Preview app and the option to Import from Scanner is grey and I'm not able to select it. If you're using the MX922 on a Mac, make sure that you have the TWAIN (scanner) driver installed. Check the cause of your problem according to the connection method. Upgrade to the appropriate port, Description, and you can do by! Scanner ) driver installed right and then click Download when it appears Canon drivers, select the box then. If you can do that quickly by pressing Windows Key + I and device! The network scanner driver, used when the printer select the box next to Finder! Displayed after pressing [ OK ] Inkjet/SELPHY is the USB scanner driver installed and then select Apply finish. Usb hub, connect the USB port on the computer 's Operating system if it is possible your. 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