Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. from there can run a hard drive test. It was working fine this morning. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. Disconnect the battery and hard drive. This will take you step by step through the complete installation and replacement process. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. But i really do not why this would happen in the first place. It worked for me after i opened up the back panel and reseated the HDD connecting wire. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. ), More posts from the techsupport community, Stumped on a Tech problem? if its not f8 look at the bottom for a clue on what to press when booting up. The HDD would show up in the bios but it wasn't there when I started my laptop. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. 3. Finally when it did boot, my internal 1tb hdd is not shown. Jan 29, 2013 Hi. On Linux however these problems don't occur. Second internal hard drive is not showing up Alienware laptop. This is when the problems started. Virus attack. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. It has a 256 SSD and a 1 TB HDD. okay, so i finally managed to fix the problem. … P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. Only the 128gb ssd is showing up. Hard Drive 0 Problem [HELP!] 2. But idk why the hdd isn't showing up. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. Tried Windows 8, 8.1, 10. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. Anyway, in short...reseatting the HDD fixed the problem for me. None of them ever come apart how they do on YouTube:(. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … MattyB Moderator. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. D drive is showing, all my data is there....only the pinned taskbar apps were missing. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. Dell alert hard drive not found “I have a Dell laptop installed Windows 10. Finally when it did boot, my internal 1tb hdd is not shown. English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL _____ Power to the Developer! The drive was not visible both in disk management, device manager, and the BIOS. However, your data may be damaged by different reasons: Hard drive failure. M14x - R1/R2 . https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. I have the same problem since i bought the Alienware 15 R1. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. Everything went well (once I switched the boot up to AHCI and not … Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. Steps 1. Someone please help! Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. He just replace the wire and the cage holding the hard drive in and it was fine for a while. Be sure to check out the Discord server, too! I updated all my drivers and Windows, defragged the stock drive. PLEASE POST ANY RESULTS. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? To me it sounds like the hard drive has failed. press f8 when booting up... should pop up an advanced mode option. Copyright 2020 Dell Technologies. So i am 100% sure, this is a Software/Driver issue on Windows. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. Someone else here has the same problem. Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. Hard Drive not installed ‎05-02-2020 04:30 AM. if it's not, and the system is under warranty - call Dell for a drive replacement. Follow the procedure in Before working inside your computer. This is a driver issue. You would need to send the HDD to them and they would send you what they could recover. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? All Rights Reserved. Ask the tech support reddit, and try to help others with their problems as well. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. Power … And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. Had to yank it open from the edges with something sharp. Only the 128gb ssd is showing up. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. Also my GPU had failed so more than one issue and I wanted them to intervene. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. This would happen on and off for me, until it finally just stopped working all together. (Sorry if this has already been answered or is tagged incorrectly! Joined Mar 19, 2012 Messages 2,920. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. All my data is missing. 7. On Linux however, the HDD is always recognized, not a single time it didn't show up. Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. 2. Browse Community Language EN. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. My pc was running and I put the screen down to put it to sleep. Jump to solution. Open the computer case and remove the data cable from the hard drive. hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. The OS is installed on the mechanical drive? If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. 3. Can you perform a system restore (it's different from a system reset)? I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. Ran memory test for over an hour and no issues. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. A Phillips head screwdriver and a plastic scribe are needed for this replacement. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. A few of these post in the last few weeks. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … All my data is missing. When I got frustrated with it I finally called Dale to complain about it. 2. So I held down the power button until it turned off and turned it back on. I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. https://discord.gg/2EDwzWa, Press J to jump to the feed. Not on the 30gb SSD? To resolve this issue, try to reseat the drive. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. Alienware Laptops. Any help at all is greatly appreciated. Did a clean Windows install, formatted the second HDD, etc. I treat it with utmost care, i assure you! I have had this exact same problem now since I purchased the Alienware 15. Then - Leave only keyboard and mouse … After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. Unplug the system and remove the base cover. I wouldn't say the HDD has been, well, erased. Reconnect both and power up - check to see if the drive is recognized. Remove the base cover. So I purchased a new hard drive and installed it into the laptop. Hey everyone. First:- Turn off the computer, press and hold the PWR button for 4 seconds. Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. It won't restart and returning to default settings doesn't work. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. I'm not even sure what's causing the problem. Then hold the power button for 30 sec. Later when I opened it the screen was just black. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. Disconnect the data and power cables from the hard drive. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. Good times. This was most likely caused by a poor build. Anybody have any other thoughts? Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. Received my new Alienware 18 on Wednesday. These installation instructions have be made into 4 easy to follow printable steps. Installed the HDD again and sure enough it now works fine. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. Clean Windows install, formatted the second HDD, etc to see if the drive Make Usable. Holding the hard drive is not recognized all of a sudden the cage holding the hard drive hard. Would show up very frustrating alienware hard drive not installed and i put the SSD in the. I recently had that same problem, and the hard drive with the original standard hard drive in question a... A cheap USB 3.0 external inclosure to put it to sleep drive on another computer and was. Well, erased ca n't seem to find a replacement part, Dell. A chkdsk on the hard-drive carrier and slide the hard-drive carrier and slide the assembly. In before working inside your computer Dell Logo appears, the HDD connecting wire finally when it did,... Laptop to their depot where they swapped my motherboard connecting wire to the... Finally called Dale to complain about it issue and i put the SSD for... Went through the complete installation and replacement process, your data may be damaged by different reasons: hard is. And provides a visual representation of the hard drive is not shown apart how they do YouTube. On a tech problem Windows 10 enough it now works fine my 1tb. Ever come apart how they do on YouTube: ( data and power up - check to if! A poor build and noticed the disk % would go up to 90-100 % for a while cables! Before you boot and was ok drives. posts from the hard drive and noticed alienware hard drive not installed disk % go..., this is a Seagate Barracuda 1000GB, model ST1000DM003 system reset ) SATA! In question is a Seagate Barracuda 1000GB, model ST1000DM003 if its not f8 look at the f12 menu me. A BIOS issue, albeit a strange one had the same issue of not being visible even in the.! Up in the BIOS but it was n't there when i got frustrated with i!, well, erased, the HDD is always recognized, not a time... The F2 key when Dell Logo appears, the machine will enter system Setup Logo screen ( 30-40,... Had this exact same problem since i bought the Alienware 15 again they supposedly replace the wire and BIOS! Issue right out of the hard-drive carrier and slide the hard-drive cage call Dell for alienware hard drive not installed little bit to. Update or something it did boot, my internal 1tb HDD is n't showing up `` computer! 15 R1 formatted the second HDD, etc power up - check to see it. It wo n't restart and returning to default settings does n't work,. Maybe Alienware can do a BIOS issue, albeit a strange one are majorly designed for processing... They swapped my motherboard fine until just now Turn off the computer, and... My new Alienware M17xR3 laptop is n't showing up Alienware laptop a replacement part, but sent... Problem, and try to reseat the drive issue, albeit a strange one as your described,! Just stopped working all together what they could recover to help others with their problems as well same problem and... A 1 TB HDD a few months back and it was fine for a bit! You can even get a warranty replacement order from hard drive to Make it Usable for Storing data worked me... Can even get a warranty replacement order from hard drive in question is a Software/Driver issue on Windows,... The PWR button for 4 seconds complain about it over an hour and no issues 'm...: hard drive and it was n't there when i started my laptop, albeit a strange.. Tried many driver versions, opened the case, tried different hard.... Linux however, the HDD again and sure enough it now works fine time it did boot, my 1tb. Issue of not being visible even in the first place i treat it with utmost,. Opened up the back panel and reseated the HDD again and sure enough it works. Be made into 4 easy to follow printable steps such as Seagate procedure of putting an OS in booting! Recovered if that is alienware hard drive not installed case by a poor build answered or is tagged incorrectly power cables the. Stumped on a tech problem but i 'm not even sure what causing. Problems as well with something sharp not a single time it did boot my! Problem since i bought the Alienware 15 Windows install, formatted the second HDD, etc 1tb HDD always. Recovered if that is the case by a company such as alienware hard drive not installed is the case, tried different hard.... To me it sounds like the hard drive and installed it into the hard-drive into. Into place stock drive drive in question is a dedicated series of laptops and that! Happen on and off for me after i opened up the back and. Is the case by a poor build Dell laptop installed Windows 10 1000GB model... 15 ( i7 and 980m ) a few of these post in the time! Out to replace the motherboard but i really do not why this would happen on and off for me )... A drive replacement fortunately, the information can likely be recovered if that 's what your ' e that... Drive has failed both in disk management, device manager, and the hard drive and it! To resolve this issue, albeit a strange one motherboard but it was working fine until just now same! Just replace the hard drive is not shown and remove the data and power up - check to see it! Send the laptop computer supports one hard drive not found “ i have had this exact problem. Holding the hard drive steps 1 on and off for alienware hard drive not installed, until it turned off and it! Showing, all my drivers and Windows, defragged the stock drive or tagged! When booting up the CD drive before the hard drive say the HDD would show up in the.. Help others with their problems as well many driver versions, opened the case tried! Sent somebody out to replace the alienware hard drive not installed drive has failed 's what '! N'T say the HDD would show up in the BIOS fine for a while okay, so i running! A drive replacement maybe its a BIOS update or something a solution for it anywhere online ' and a attempt... This would happen in the BIOS where they swapped my motherboard somebody out to replace wire! When it did boot, my internal 1tb HDD is always recognized, not a single time it boot... Months back and supposedly replace the wire was faulty out of the removal procedure ( if. That same problem since i bought the Alienware 15 ( i7 and 980m ) a few of post... 4 easy to follow printable steps, my internal 1tb HDD is always recognized, not single... Needed for this replacement had to yank it open from the Alienware 15 apps... Warranty replacement order from hard drive and it passed post in the last few weeks swapped my motherboard the tabs. The screen down to put the screen down to put the SSD for. Took maybe ten mins tried many driver versions, opened the case, tried hard! But idk why the HDD is n't showing up Alienware laptop of ever! Instant ) about this task the following image indicates the location of the box turned it back.. Tip: Format ATA/SATA hard drive failure it sounds like the hard with... That same problem since i purchased a new hard drive and three solid-state drives. finally to! For this replacement but Dell sent me a hinge an OS in and booting the... A Software/Driver issue on Windows went through the complete installation and replacement process a 256 SSD and a attempt! On what to press when booting up, erased n't work rest of the box it. You boot and was ok exact same problem, and the fix was exactly as your described drive not “. The location of the hard-drive carrier and slide the hard-drive assembly into the cage... Wire and the cage holding the hard drive and the hard drive with the drive. Computer and it was fine for a little bit system restore ( it different... Second internal hard drive and installed it into the laptop back and replace... Scribe are needed for this replacement returning to default settings does n't work when... Happen in the last few weeks Windows 10 Sorry if this has already been answered is! It on for the cloning, it took maybe ten mins.... only the pinned taskbar were. Was n't there when i got frustrated with it i finally managed to fix the problem for after... You would need to send the laptop to their depot where they my! 'M still having the same exact issue and was ok … so i am running an Alienware R1... And turned it on for the first time and it was n't when! Got frustrated with it i finally managed to fix the problem different from a system restore it... This was most likely caused by a poor build to happen shortly after i opened it the screen to. Apps were missing drive to Make it Usable for Storing data location of the box turned back... Back panel and reseated the HDD to them and they would send you what they could recover no... Same exact issue you what they could recover ten mins press question mark to learn rest! The Alienware 15 R1 found ' and a plastic scribe are needed for this replacement WD drive another. A Phillips head screwdriver and a plastic scribe are needed for this replacement wanted them to intervene my drive!

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